REFUND POLICY

jsaromatherapy.com has the authority to decline return requests for items sent beyond a specific timeframe or in a state differing from their original shipped condition. Should you want to send back multiple items—even those from separate orders—you may pack them together in a single box. A key point to remember: all return forms must be enclosed. Without these forms, the processing of refunds will be incorrect.​

Returns to jsaromatherapy.com are only accepted if they are original products, in their original packaging, and free from damage.​

Upon receiving your return in satisfactory condition, a confirmation email will be sent to you. Your refund will be issued within 10 business days using the same payment method you utilized for your order. Any membership coupons and points will be reactivated and associated with the email address you provided. It’s important to note that credit card refunds are always dependent on the credit card issuer. Additionally, returns and refunds might take a bit longer than the standard timeframe.​

Feel free to contact us during our working hours: 10:00 to 13:30, afternoon from 17:15 to 20:15, and Saturday morning from 10:00 to 13:30.​

We’re here to assist you.