PRIVACY POLICY

Your privacy is a top priority at jsaromatherapy.com, and we handle your personal data with great caution. This privacy notice aims to clarify the purposes behind our collection of your information.

Online Purchases

When you shop through our online store, a contractual obligation comes into effect. We collect your data to keep you updated on your order status, process payments, arrange delivery of your purchases, handle returns, manage warranties, and address any questions or complaints you may have. Your data will be stored for 7 years. If you use a jsaromatherapy.com membership to make purchases, we will retain your data for at least 7 years, and then for as long as your membership remains active.

Communication Preferences

You have the option to sign up for our newsletter. To do so, we’ll need your name and email address. Each newsletter includes an option at the bottom to update your details or unsubscribe from jsaromatherapy.com’s newsletter. We’ll keep your information on file until you choose to unsubscribe.

Security Camera Systems

All our physical boutiques are equipped with security cameras. This measure is crucial for ensuring your safety, the safety of our staff, and the protection of our products. Camera footage is stored for no longer than 3 months. jsaromatherapy.com only uses these recordings if there’s a suspected security breach, fraud, or theft. Additionally, we may provide this footage to the police upon their request.

Social Media Interactions

jsaromatherapy.com uses social media platforms—including Facebook, Instagram, YouTube, and LinkedIn—to keep you informed about the latest trends and products. The use of these platforms is governed by their respective terms of service, over which we have no control. If you send us a message via social media, we’ll save your message and account name to respond through the same channel. These messages will be deleted after 3 months.

Inquiries and Complaints

When you contact us with an inquiry or complaint, we’ll need certain information from you, such as your name, email address, phone number, and any other details necessary to resolve the issue. We’ll retain this information for 12 months after your inquiry or complaint is resolved, which helps us provide better service if you need assistance again in the future. We also analyze these interactions to understand common issues and how our team addresses them, with the goal of improving our services. All such analysis is done anonymously.

Data Sharing Practices

To provide our services, we may share your data with third-party organizations, including:

  • Cloud-based systems used for financial management, website operations, online store functions, security camera monitoring, newsletter distribution, event registrations, and email communication.
  • Companies offering support and advice in areas like finance and automation.
  • Shipping providers responsible for delivering purchases and processing returns.

We have strict agreements with these organizations regarding the use and protection of your data. They only receive the information necessary to perform their services and are prohibited from using your data for any other purposes. In some cases, we may be legally required to share your personal data with entities such as the police or tax authorities.

Protecting Your Personal Data

We take robust measures to ensure the security of your personal data. Our systems and equipment are highly secure, and all employees, temporary staff, and trainees are bound by confidentiality obligations. They only have access to the data necessary to carry out their job responsibilities.

Your Privacy Rights

You have the right to request that we review, correct, or delete your data, as well as to object to its use. To make such a request, please contact us. To verify your identity, we may ask for proof of identification. We’ll respond to your request as promptly as possible, and in any case, within 4 weeks.

If you have questions or are dissatisfied with how we process your data, please reach out to us. If we’re unable to resolve your concerns, you have the right to file a complaint with the data protection authority, the Office for Data Protection.

As stated on our website, jsaromatherapy.com is not liable for the processing of your personal data by the jsaromatherapy.com brand itself or by organizations that sell jsaromatherapy.com products in their stores.